About Membership

By becoming a member of Livra Furniture, you can create your orders faster, track your orders easily and be informed about campaigns/discounts first. Creating a membership is completely free and can be completed in just a few steps. Your membership information is kept confidential and will not be shared with third parties.

Membership Cancellation

You can cancel your membership at any time from the [My Account] page or by contacting our customer service. With the cancellation of your membership, your personal information will be deleted from our system, however, some data may be stored in our system for a certain period of time due to legal obligations.

Membership cannot be cancelled in the following cases:

1) If you have an ongoing order,

2) If the return process is not completed,

3) If financial transactions related to membership are ongoing,

Membership cancellation may not be possible temporarily. Once these processes are completed, your membership cancellation request will be processed.

Membership will be cancelled by us in the following cases:

Livra Furniture reserves the right to unilaterally terminate membership in the following cases:

1) Creating a membership with fake information,

2) Transactions with information belonging to different people,

3) Violation of site rules,

4) Engaging in fraudulent or security breach activities.

In such cases, membership may be cancelled without prior notice to the user.

Member Security

The confidentiality of your membership information is important to us. It is recommended that you do not share your password with anyone and only log in from trusted devices. Livra Furniture may temporarily suspend access for security purposes when it detects unusual activity in user accounts and notifies the user.

Different Address

You can define more than one delivery address through your membership account. Please enter your address information completely and up-to-date so that your orders can be delivered correctly and on time. You can benefit from this feature especially for gift orders or different delivery locations.